CHARGES & LOCATION COVERAGE
We charge RM30 flat rate shipping fee for order within Peninsular Malaysia and Free Shipping for order above RM350. We do not deliver to Sabah & Sarawak.
We work with reputable delivery partners such as Lalamove, Awesome Group and GDEX whom we trust with all of our hearts.
TERMS AND CONDITIONS
Orders received before 3:00pm Malaysia time (GMT+8) on a working day will be processed on the same day, delivered within 2 – 3 working days to Klang Valley/ 3 – 5 working days outside Klang Valley. Orders received after 4:00pm will be processed on the next working day.
To receive delivery, you must live in a residential apartment, corporate address or home, and you (or your representative of legal age) must be present to receive your order from our delivery service during your selected delivery window. Additionally, after your second order with WW Wine Warehouse you may elect an alternate receiver located within your building to accept your delivery. This alternate receiver can accept your goods when you are not present at the time you had selected for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery.
In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend chosen delivery times. We will deliver your order the first possible moment the conditions permit. If your designated delivery location (i.e., street, avenue, etc.) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location.
Customers are under no obligation to tip the delivery team but have the option of doing so if exceptional service is provided by the person.